Returns & Exchanges
At RankinsJewellers, we want you to be completely satisfied with your purchase. If your piece isn't perfect, we offer easy returns and exchanges within 30 days of delivery for all unworn items in their original packaging.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Item
Carefully place the jewelry in its original presentation box and secure it inside a padded shipping mailer to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the item, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing